  |
CTI software provides companies the ability to collect and manage all their customer's information. We can make your phone lines work for you by gathering your caller's name, number, even their address! Then, by monitoring incoming and outgoing calls-and all representatives-you can track the transaction until closure. To help you sort out all the information, we give you a Reporting Module capable of printing out specific, user definable, reports. CTI's Call Receiver screen organizes all your phone lines in easy grids!
Before the receiver is lifted, you see the caller's name, number, and any previous calls. The greeter can tag the "type" of call, the rep, even type in a note. Then...
Across the network, on the rep's computer, a PhonePoP! alerts them to the call. With a click of the mouse, he can view the entire customer history - including any notes- and pick up; prepared! *note* Call Commando Lite does not include the networking features Creative Advertising
& Consulting |
